Job ID: JOB_ID_412
Position Summary
We are looking for a Senior ServiceNow CMDB Business Analyst with a minimum of 10 years of professional experience to lead our configuration management initiatives. This role is pivotal in maintaining a robust and accurate CMDB, which serves as the foundation for our IT operations and service delivery. The ideal candidate will have a deep technical background combined with the business acumen necessary to drive complex ServiceNow implementations in a large-scale enterprise environment.
Core Responsibilities
- Serve as the primary Subject Matter Expert (SME) for ServiceNow Configuration Management, Discovery, and Service Mapping.
- Facilitate workshops with senior stakeholders to elicit, analyze, and document complex business requirements.
- Develop detailed process maps and data models to support service mapping and discovery efforts across the enterprise.
- Manage the end-to-end lifecycle of requirements from inception through to delivery, validation, and continuous improvement.
- Work closely with ServiceNow developers and architects to ensure technical implementations meet defined business logic and ITIL standards.
- Oversee the configuration and maintenance of MID servers to support discovery across diverse and secure network segments.
- Ensure data integrity within the CMDB by establishing governance processes, data certification schedules, and audit protocols.
- Provide strategic guidance on the use of ServiceNow out-of-the-box features versus custom development to ensure platform scalability.
Required Qualifications
- Bachelor’s degree or equivalent (4-years) in Computer Science, Engineering, or a related field.
- 10+ years of experience in IT Business Analysis, with a significant focus on the ServiceNow platform.
- Expert-level understanding of ITIL v3 or v4 frameworks and industry best practices.
- Proven track record of successful ServiceNow CMDB and Service Mapping implementations in complex environments.
- Advanced knowledge of ServiceNow Discovery, including its application in hybrid cloud and containerized environments.
- Experience working within Agile/SCRUM methodologies and using tools like Jira or ServiceNow Agile 2.0.
- Technical proficiency with networking protocols such as SNMP, REST, SOAP, TCP, and HTTP.
- Strong understanding of ServiceNow Integration Hub and API-based integrations with external systems.
Soft Skills and Leadership
- Superior communication skills, capable of influencing stakeholders and articulating technical value to executive leadership.
- Highly organized with the ability to manage complex projects and multiple workstreams simultaneously.
- Analytical thinker with a focus on continuous improvement and operational excellence.
- Adaptable and resilient, with the ability to manage change in a fast-paced technology landscape.
Special Requirements
10 Years experience required; Experience in Agile SCRUM methodology.
Compensation & Location
Salary: $70 – $90 per year (Estimated)
Location: Philadelphia, PA
Recruiter / Company – Contact Information
Recruiter / Employer: Teamware Solutions
Email: asath.h@twsol.com
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