NEWPosted 4 hours ago

Job ID: JOB_ID_10234

Job Title: ServiceNow CMDB Configuration Manager

Location: Denver, CO (Hybrid – Locals Preferred)

Duration: Long Term Contract

Visa Sponsorship: GC, H4EAD & USC only

Key Responsibilities:

CMDB Data Quality and Health:

  • Monitor and report on CI data accuracy, integrity, and compliance within the ServiceNow CMDB.
  • Track CMDB Health metrics (Completeness, Correctness, and Compliance) and proactively remediate data quality issues.
  • Lead regular audits and reconciliations using CMDB Health, Data Manager, and Attestation tools.
  • Investigate stale discovery or integration records to identify decommissioned or improperly retired assets.

Asset and CI Lifecycle Management:

  • Audit the end-to-end lifecycle of assets and their corresponding CIs, from intake through retirement.
  • Ensure continuous alignment and synchronization between asset and CI records.
  • Resolve discrepancies in state, substate, ownership, and location between assets and CIs.
  • Ensure proper retirement and disposal tracking in accordance with governance and compliance requirements.

Integration and Reconciliation Governance:

  • Oversee the technical health of CMDB data integrations using ServiceNow Integration Hub.
  • Monitor and troubleshoot ETL processes to ensure accurate ingestion of third-party data sources.
  • Assist in reviewing and resolving Identification and Reconciliation Engine (IRE) errors to prevent duplicate CI creation.
  • Partner with integration owners to enforce data standards and reconciliation rules.

CSDM and Relationship Governance:

  • Document and enforce hardware configuration standards aligned with the ServiceNow Common Service Data Model (CSDM).
  • Ensure accurate asset-to-service relationships and dependency mappings where defined.
  • Perform spot checks and targeted reviews to validate CI relationships supporting reliable service impact analysis.

Stakeholder Collaboration:

  • Partner with TAM, Procurement, Operations, and Facilities teams to align asset intake, refresh cycles, and lifecycle processes.
  • Coordinate with stakeholders to ensure CMDB standards are followed during acquisitions, changes, and decommissioning.
  • Serve as a subject-matter expert on CMDB data governance and best practices.

Reporting, Enablement, and Continuous Improvement:

  • Generate and distribute CMDB and asset reports to support operational, financial, and compliance decision-making.
  • Train and guide IT staff and stakeholders on CMDB procedures, data quality expectations, and configuration management best practices.
  • Stay current on ServiceNow platform enhancements, industry trends, and emerging configuration management practices.

Required Qualifications:

  • Demonstrated experience managing a ServiceNow CMDB, including CMDB Health, Data Manager, and Attestation.
  • Hands-on experience with ServiceNow Integration Hub, ETL processes, data streams, and third-party data sources.
  • Strong understanding of asset and CI alignment and lifecycle relationships.
  • Solid knowledge of ITIL v4 practices, especially Service Configuration Management and Asset Management.
  • Bachelors degree in information technology, Computer Science, Business Administration, or equivalent professional experience.

Preferred Qualifications:

  • ITIL v4 Foundation certification.
  • ServiceNow Certified Implementation Specialist (CIS) in Hardware Asset Management or Discovery.
  • Experience with ServiceNow HAM Professional and advanced CSDM implementations.
  • Proven experience managing large-scale hardware environments with 10,000+ CIs.
  • Proficiency with ServiceNow Performance Analytics, Power BI, or advanced Excel.
  • Familiarity with compliance frameworks such as SOX, HIPAA, or NIST related to asset and configuration management.

Special Requirements

Visa: GC, H4EAD & USC only. Need Locals.

Compensation & Location

Salary: $90,000 – $130,000 per year (Estimated)

Location: Denver, CO

Recruiter / Company – Contact Information

Recruiter / Employer: Technology Hub

Email: ankith.avula@technologyhub.net

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