NEWPosted 5 hours ago
Job ID: JOB_ID_4896
About the Role:
AIFA Solutions LLC is seeking a skilled ServiceNow Developer for an onsite contract position in Libertyville, IL. This role involves configuring and managing various ServiceNow modules, including ITSM, ITOM, and ITAM, to support our client’s IT infrastructure and operations.
Key Responsibilities:
ITSM (IT Service Management):
- Gather infrastructure requirements (Network, Server, Cloud, Storage) and configure Incident, Problem, Change, and Request Management modules.
- Design and configure service catalog items for infrastructure services.
- Configure workflows, approvals, assignment rules, SLAs/OLAs, and escalation mechanisms.
- Integrate ServiceNow with monitoring, alerting, and external ticketing tools.
- Configure, manage, and optimize Change and Problem Management processes in ServiceNow, ensuring alignment with ITIL best practices.
- Monitor, analyze, and report on change requests and problem records, facilitating root cause analysis, approvals, and process improvements.
- Configure and maintain infrastructure knowledge articles and runbooks.
- Create operational and SLA compliance reports and dashboards.
- Support UAT, go-live, hypercare, and stabilization activities.
ITOM (IT Operations Management):
- Implement and manage Discovery for on-premise and cloud infrastructure.
- Configure CMDB classes, relationships, and data models aligned to infrastructure.
- Perform CMDB health checks for completeness, correctness, and compliance.
- Configure event ingestion, alert correlation, and noise reduction.
- Enable service maps for critical infrastructure and business services.
- Integrate monitoring tools for event and performance visibility.
- Build ITOM dashboards and operational performance reports.
ITAM (IT Asset Management):
- Configure Hardware and Software Asset Management modules.
- Define and automate asset lifecycle workflows (procure to retire).
- Support asset imports, normalization, and data quality.
- Align assets with CIs and ensure reconciliation accuracy.
- Implement license compliance, usage tracking, and optimization.
- Configure audit, reconciliation, and governance processes.
- Generate asset, license, and compliance reports.
Qualifications:
- Proven experience as a ServiceNow Developer.
- Strong understanding of ITSM, ITOM, and ITAM modules.
- Proficiency in configuring workflows, scripts, and integrations within ServiceNow.
- Familiarity with ITIL best practices.
- Excellent communication and analytical skills.
Location:
- Libertyville, IL (Onsite)
Duration:
- C2H (Contract-to-Hire)
Visa Sponsorship:
- H4 EAD, GC, GC EAD, US Citizen, OPT, OPT EAD, L2 EAD
Required Information:
- Please share your LinkedIn profile link along with your expected rate.
Special Requirements
H4 EAD, GC, GC EAD, US Citizen, OPT, OPT EAD,L2EAD
Compensation & Location
Salary: $0 – $0 per year
Location: Libertyville, IL
Recruiter / Company – Contact Information
Email: s@aifa-solutions.com
Recruiter Notice:
To remove this job posting, please send an email from
s@aifa-solutions.com with the subject:
DELETE_JOB_ID_4896