Job ID: JOB_ID_1626
Role Overview
We are currently seeking a highly experienced and strategic ServiceNow ITSM Architect to join our enterprise technology team in Edison, New Jersey. This is a high-impact, hybrid role that requires three days of on-site presence per week to collaborate with key stakeholders and technical teams. As a ServiceNow Architect, you will be the primary technical authority responsible for the design, governance, and evolution of our ServiceNow platform. Your expertise will be critical in ensuring that our ITSM, ITOM, ITAM, and HRSD modules are not only functional but also optimized for global scalability and performance. This position is ideal for a visionary professional who can bridge the gap between complex business requirements and robust technical solutions while maintaining the highest standards of platform integrity.
Key Responsibilities and Duties
- Lead the end-to-end architectural design and global roll-out of ServiceNow modules, ensuring that all solutions are scalable, secure, and aligned with industry best practices.
- Provide deep technical leadership and hands-on expertise in ServiceNow ITSM, ITOM, ITAM, and HRSD modules to deliver integrated business solutions that drive operational efficiency.
- Architect and oversee the Configuration Management Database (CMDB) and Discovery processes, identifying architectural bottlenecks and standardizing data models to support a scalable enterprise environment.
- Develop and maintain comprehensive architecture and solution diagrams, ensuring all designs are vetted by stakeholders and documented for long-term sustainability.
- Collaborate with business analysts to translate requirements into clear, functional user stories with rigorous acceptance criteria, guiding the development team through the full Agile lifecycle.
- Leverage advanced ServiceNow platform capabilities, including MID server configuration, complex API integrations (REST/SOAP), and custom application development to meet unique business needs.
- Manage a complex onsite-offshore delivery model, serving as the primary technical point of contact for clients while providing direction and mentorship to offshore development teams.
- Conduct regular architectural reviews and code audits to ensure the health, performance, and security of the ServiceNow instance.
- Stay at the forefront of ServiceNow innovation, evaluating new features and releases to provide strategic recommendations for platform enhancements.
Technical Qualifications and Experience
- A minimum of 10 years of professional experience in Information Technology, with at least 7 years of dedicated experience in ServiceNow architecture and implementation.
- Proven track record of successfully leading global ServiceNow roll-outs in large-scale, complex enterprise environments.
- Expert-level knowledge of ServiceNow ITSM (Incident, Problem, Change, Request), ITOM (Discovery, Service Mapping, Event Management), and ITAM (Hardware and Software Asset Management).
- Significant experience with HR Service Delivery (HRSD) implementations, including Case Management and Employee Service Center customization.
- Strong mastery of the Common Service Data Model (CSDM) framework and its application in building a healthy CMDB.
- Proficiency in JavaScript, Web Services, XML, and HTML/CSS, with a strong understanding of ServiceNow’s underlying data structure and API capabilities.
- Experience with ServiceNow MID Server architecture, security protocols, and integration with third-party enterprise tools.
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are highly desirable.
Professional Skills and Leadership
- Exceptional communication and presentation skills, with the ability to articulate complex technical strategies to both technical teams and executive leadership.
- Demonstrated leadership ability in managing cross-functional and geographically dispersed teams in a high-pressure environment.
- Strong analytical and problem-solving skills, with a focus on root cause analysis and continuous process improvement.
- Ability to work effectively in a fast-paced, Agile environment, managing multiple high-priority projects simultaneously without compromising quality.
- Experience in client-facing roles, with a proven ability to manage stakeholder expectations and build lasting professional relationships.
Work Environment and Strategic Impact
This position offers a unique opportunity to influence the digital transformation journey of a major organization. Based in Edison, NJ, the role provides a hybrid work schedule that combines the benefits of face-to-face collaboration with the flexibility of remote work. As a ServiceNow Architect, your contributions will directly impact the efficiency of global IT operations and the quality of service delivery to thousands of users. This is a one-year contract position with a strong potential for extension based on project milestones and performance. We offer a competitive compensation package that reflects the high level of expertise and strategic value required for this role.
Special Requirements
Hybrid work model (3 days on-site per week in Edison, NJ). 12-month contract with extension potential. Requires 10+ years of professional experience. Onsite-offshore management experience required.
Compensation & Location
Salary: $175,000 – $225,000 per year
Location: Edison, NJ
Recruiter / Company – Contact Information
Recruiter / Employer: KK Software Associates, LLC
Email: sushant.s@kksoftwareassociates.com
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