NEWPosted 2 hours ago

Job ID: JOB_ID_7349

Job Summary:

We are seeking an experienced ServiceNow Technical Lead with expertise in ITSM and ITOM to join our team. The ideal candidate will have a strong technical background, proven leadership skills, and a deep understanding of ITIL processes. This role involves leading implementation projects, architecting solutions, and mentoring team members to ensure the successful delivery of ServiceNow solutions.

Key Responsibilities:

  • Lead at least a couple of Implementation projects in ITSM area, ITOM, CMDB and integrations, and one complete Implementation lifecycle for ServiceNow.
  • Lead ITOM implementations including Discovery schedules, MID Server management & troubleshooting.
  • Architect integrations with retry logic, security controls & API governance.
  • Ensure CMDB health through governance, audits & automated correction.
  • Collaborate with application owners to build service maps & dependency models.
  • Expertise in ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, and Project Management.
  • Review, proactively analyze, and resolve application issues as needed.
  • Mentor and share technical knowledge/guidance to the team.
  • Possess very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards.
  • Ensure the quality deployment of the product as per the design.
  • Ensure the security, resilience of the components as per the design.
  • Evaluate and identify opportunities for continuous improvement in Delivery and/or in Design.

Technical Competencies:

  • Experience as a Technical Lead.
  • Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution.
  • Understanding customer business requirements and converting them to functional requirements.
  • Responsible for reviewing requirements for accurate estimation.
  • Expertise in ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation certifications.
  • Good knowledge in Agile/Scrum methodology.

Behavioral Competency:

  • Handles customer meetings and provides weekly/monthly reports for customer as well as management.
  • Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges, and impacts.
  • Excellent team management skills to manage the project team and members.
  • Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives).

Good-to-Have:

  • Experience in ServiceNow custom application design and development.
  • Evaluate tool stability and performance and provide recommendations.
  • Knowledge on new ServiceNow modules (HRSD, SecOps, GRC, CSM, ITBM, Etc..).
  • Preferred to have ServiceNow Implementation Specialist certification.
  • Abilities to manage conflicts that may arise with customers and/or internal stakeholders.

Role Expectations:

  • Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform.
  • Work with Architect and customers for technical requirements, document them, play back and baseline.
  • Develop a design aligned with the Architecture (if applicable) and technical requirements.
  • Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy applications meeting customer requirements.
  • Perform Sprint activities (if agile) with the customer and the team: Develop User stories from requirements, Estimate effort, Work with the product sponsor to prioritize user stories, Do sprint planning, Assign sprint activities to the team, Advise Best Practices and provide technical solutions/workarounds, Track and share status of sprint/user stories, Identify and manage risks and challenges.

Special Requirements

None

Compensation & Location

Salary: $120,000 – $160,000 per year (Estimated)

Location: Chicago, IL

Recruiter / Company – Contact Information

Recruiter / Employer: ValzoSoft Solutions

Email: t@valzosoft.com

Interested in this position?
Apply via Email

Recruiter Notice:
To remove this job posting, please send an email from
t@valzosoft.com with the subject:

DELETE_JOB_ID_7349

to delete@join-this.com.