Job ID: JOB_ID_4415
Job Summary:
The State of Michigan is seeking a highly experienced Technical Transition Manager to lead the IT technical support transition and knowledge transfer for the Labor & Economic Opportunity (LEO), Unemployment Insurance Agency (UIA) Solution Program. This is a critical, high-visibility modernization project requiring expertise in .NET, Azure, ITIL, and vendor management. The role involves coordinating with the Department of Technology, Management & Budget (DTMB) to ensure smooth transitions, operational readiness, and knowledge transfer from system integrators to internal State of Michigan teams.
Key Responsibilities:
- Lead and facilitate the execution of the approved transition plan, reporting progress to leadership.
- Serve as the primary point of accountability between the System Integrator, internal IT teams, and business stakeholders.
- Enforce knowledge transfer, documentation, and vendor exit requirements.
- Ensure operational readiness, security compliance, and disaster recovery preparedness.
- Identify risks and escalate issues with mitigation recommendations.
- Manage the scope, risk, issues, deliverables, and schedule of project tasks related to IT technical transition and knowledge transfer.
- Facilitate and manage vendor technical transition and knowledge transfer leaders and teams according to the project schedule.
- Communicate project status across all organizations, working with Project Managers, Technical Managers, and the Program Leadership Group.
- Assign project tasks and coordinate resources, resolving or escalating issues as needed.
- Execute the overall IT technical support transition and knowledge transfer strategy, considering scope, objectives, and constraints.
- Assess and mitigate risks related to technical support transition and knowledge transfer.
- Oversee the review and analysis of IT technical transition and knowledge transfer documentation.
- Work within an agile environment, understanding agile methodologies and participating in Scrum ceremonies (grooming, sprint planning, reviews, stand-ups).
- Collaborate with software developers, subject matter experts, and stakeholders in an agile process.
Required Skills and Experience:
- Technical Knowledge: Strong understanding of .NET application architectures; hands-on experience with Microsoft Azure (App Services, Functions, Azure SQL, Storage, Key Vault, Monitor, Application Insights, RBAC); experience with Azure DevOps, CI/CD pipelines; understanding of public sector IT governance, security, and compliance; familiarity with ReactJS front ends.
- Management & Leadership Skills: Proven experience leading complex IT transitions or transformations; strong vendor management and contract enforcement skills; ability to translate technical risks into executive-level language; excellent facilitation and decision-making skills.
- Operational & Process Skills: Experience implementing or managing IT service management (ITIL-aligned preferred), incident, problem, and change management, and production support models; strong documentation and operational discipline; ability to design and execute phased transition plans.
- Experience: 5+ years as an IT Technical Transition Manager, including matrix management experience; 3-5 years in IT management, technical program management, or application/infrastructure operations leadership. Demonstrated experience transitioning systems from vendor-led to internally supported, and from on-premises to cloud environments.
- Location: Must be located within 60 miles of Detroit, MI.
- Schedule: Hybrid schedule; onsite two days a week (Wednesdays/Thursdays required). NO REMOTE ONLY OPTION.
- References: 3 professional references required (name, email, phone, position title/company).
Special Requirements
Local candidates ONLY (within 60 miles of Detroit, MI). Hybrid schedule: onsite two days a week (Wednesdays/Thursdays required). NO REMOTE ONLY OPTION. Virtual Interview. 3 professional references required.
Compensation & Location
Salary: $60 – $80 per year (Estimated)
Location: Detroit, MI
Recruiter / Company – Contact Information
Email: dra@technocraftsol.com
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