NEWPosted 2 hours ago

Job ID: JOB_ID_5786

Job Summary:

Support end-to-end customer engagement and service delivery activities in the telecommunications domain. Act as the primary operational interface between customers, internal teams, and vendors. Serve as a primary point of contact during service provisioning, decommissioning, and migration activities. Manage and track customer engagements to ensure timely delivery and high customer satisfaction.

Key Responsibilities:

  • Submit, monitor, and track service orders, migrations, and disconnections in customer systems.
  • Coordinate with internal teams, vendors, and technical stakeholders to resolve provisioning and service issues.
  • Support post-provisioning and decommissioning activities to ensure smooth customer transitions.
  • Respond to customer inquiries and help desk tickets, providing timely issue resolution during transition and hypercare periods.
  • Identify risks, delays, and service gaps and escalate issues through defined paths.
  • Maintain accurate documentation of orders, issues, resolutions, and customer interactions.
  • Prepare status updates, trackers, and reports on fulfillment progress, transition health, and service outcomes.
  • Conduct post-cutover customer follow-ups to assess satisfaction with product transitions.
  • Track and report customer satisfaction (CSAT) metrics across wireline and related services.
  • Ensure adherence to organizational standards, customer requirements, and service level objectives.

Qualifications:

  • Strong verbal and written communication skills with a customer-focused approach.
  • Ability to manage multiple priorities in a fast-paced operational environment.
  • Strong coordination, problem-solving, and attention-to-detail skills.
  • Comfortable working across order management, ticketing, tracking, and reporting systems.
  • Willingness to learn and support multiple functional areas as business needs evolve.
  • Ability to collaborate effectively with cross-functional and technical teams.
  • Bachelors degree or equivalent preferred.
  • 0-4 years of experience in operations, customer support, service delivery, or telecom/IT services.
  • Prior experience in the telecommunications industry required for experienced professionals.
  • Experience with migrations, order fulfillment, customer support, or service operations is a plus.
  • Ability to work in a fast-paced, customer-centric delivery environment.
  • Flexibility to support multiple operational functions and cross-functional exposure.

Compensation & Location

Salary: $45 – $45 per year

Location: Plano, TX

Recruiter / Company – Contact Information

Email: ish@siraconsultinginc.com

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