Telecom Data and Analytics at Teamware Solutions in Plano, TX – Onsite W2 2026

Job ID: JOB_ID_7450

Job Overview

We are seeking a dedicated professional for a Telecom Data and Analytics role. This position is based in Plano, TX, and requires an onsite presence. The ideal candidate will have a strong customer-focused mindset and excellent coordination skills to manage service provisioning, decommissioning, and migration activities.

Role Descriptions

• Serve as a primary point of contact for customers during service provisioning, decommissioning, and migration activities, ensuring clear communication and timely updates.
• Manage and track customer engagements to ensure successful delivery results and high customer satisfaction.
• Submit, monitor, and track migration and disconnection orders in customers’ systems, ensuring accuracy and timely completion.
• Coordinate with internal teams, vendors, and technical stakeholders to resolve order, provisioning, and service-related issues.
• Monitor post-provisioning and decommissioning activities to ensure smooth customer transitions aligned with agreed plans.
• Respond to customer inquiries and helpdesk tickets, troubleshoot issues, and provide timely resolutions during transition and hypercare periods.
• Identify risks, delays, or service gaps and escalate complex issues through defined escalation paths.
• Maintain accurate documentation of orders, issues, resolutions, and customer interactions in tracking systems.
• Prepare status updates, trackers, and reports related to fulfillment progress, transition health, and service outcomes.
• Conduct post-cutover customer follow-ups to assess satisfaction with the transition from legacy to target products.
• Track and report customer satisfaction (CSAT) metrics across wireline and related products, highlighting trends and improvement opportunities.
• Ensure all activities comply with organizational standards, customer requirements, and service level objectives (SLOs).

Preferred Skills

• Strong verbal and written communication skills with a customer-focused mindset.
• Ability to manage multiple tasks and priorities in a fast-paced, operational environment.
• Strong coordination and problem-solving skills, with attention to detail and follow-through.
• Comfortable working across systems for order management, ticketing, tracking, and reporting.
• Willingness to learn and operate across multiple functional areas as business needs evolve.
• Ability to work collaboratively with cross-functional and technical teams.

Education & Experience

• Bachelors degree or equivalent preferred.
• Fresh graduates or candidates with 2-4 years of experience in operations, customer support, service delivery, or telecom IT services are encouraged to apply.
• Experience in migration programs, order fulfillment, customer support, or service operations is a plus.

Compensation & Location

Salary: $70,000 – $100,000 per year

Location: Plano, TX

Recruiter / Company – Contact Information

Email: ika.c@twsol.com

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