Job ID: JOB_ID_8349
Job Summary:
We are seeking a highly experienced UX Designer to lead a large-scale digital transformation initiative aimed at improving digital service delivery and the overall hiring process for city departments. This role requires a critical thinker who can challenge the status quo, foster creative problem-solving, and drive significant improvements through user-centered design principles.
Key Responsibilities:
- Support departments in digital service delivery improvement and implementation.
- Lead a large-scale transformation involving multiple stakeholders, constituencies, and agencies.
- Act as a critical thinker, challenging the status quo and encouraging creative ways to overcome roadblocks.
- Utilize and collect data to inform the redesign of the digital hiring system.
- Facilitate cross-departmental workshops to map business processes and align them with user research and city technology capabilities.
- Conduct usability testing to identify and address pain points for job applicants and hiring staff.
- Create site maps, flow diagrams, storyboards, and wireframes to illustrate interaction flows, information architecture, and designs that improve the hiring experience.
- Support the PeopleSoft expert in prioritizing and implementing system changes based on user research.
- Apply UX expertise to design the most seamless and efficient hiring process for both front-end and back-end users.
- Utilize a UI style guide to create visual designs for all pages within the PeopleSoft system, supporting testing, refinement, and implementation.
- Lead the implementation of UX and UI changes to the hiring website in collaboration with the Office of Chief Technology Office (OCTO) and the Department of Human Resources.
- Help set and achieve defined targets of impact by monitoring performance and making necessary course corrections.
Minimum Qualifications:
- Bachelors Degree and/or relevant practical experience in user experience, human-centered design, collaborative solution creation, visual communication, and implementation skill sets.
- 10+ years of professional-level experience in a relevant field.
- Expertise in human-centered design innovation, UX design, and visual design, including design research, data synthesis, co-creation, prototyping, testing, iteration, and implementation.
- Demonstrated ability in managing complex digital design and implementation projects in a government environment.
- Demonstrated ability conducting user research and translating raw data into actionable insights.
- Demonstrated ability to present large amounts of information in simple, easy-to-understand formats.
- Ability to work both independently and cooperatively within a team, leveraging the work and abilities of other team members.
- Strong interpersonal skills with an ability to build good relationships with teammates, city staff, and diverse community stakeholders.
- Experience facilitating workshops and other meetings with senior-level stakeholders.
- Demonstrated ability to summarize and explain complex situations in both written and verbal form.
- Strong desire to improve local government services.
- High resilience and patience in working with people of varying levels of interest in digital service redesign.
- Strong project management background with the proven ability to establish targets and deliver measurable results on time and within budget.
- Superior organizational skills and ability to set priorities and respond quickly as priorities change.
- Familiarity with PeopleSoft (preferred but not mandatory).
- Familiarity with HTML.
- Proficiency in Figma, Miro, Adobe Sketch (or equivalent), MS Word, MS Excel, MS Outlook.
Work Schedule / Environment:
- In-office attendance four days a week, Monday through Friday, between 8 AM and 5 PM.
- Occasional before/after-hours work may be required to capture specific research opportunities.
Special Requirements
Interview Mode: F2F. Location Constraint: Locals Only. Experience: 12+ years. Familiarity with PeopleSoft and HTML preferred. Proficiency in Figma, Miro, Adobe Sketch, MS Office Suite required. Government environment experience preferred. Must be able to work independently and collaboratively. Strong interpersonal and communication skills needed. Project management skills essential. High resilience and patience required. Onsite 4 days a week (Mon-Fri, 8 AM – 5 PM). Occasional off-hours work for research opportunities. No specific visa constraints mentioned, but
Compensation & Location
Salary: $100,000 – $150,000 per year
Location: Washington, DC
Recruiter / Company – Contact Information
Email: s@nextgensc.com
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