NEWPosted 3 hours ago

Job ID: JOB_ID_3574

Job Overview:

We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring, and incident response capabilities to ensure the optimal performance and availability of our online commerce systems.

Key Responsibilities:

  • Provide L2 application support for the WebSphere Commerce Suite (WCS) 8.x platform.
  • Monitor system performance and availability, identifying and resolving issues proactively.
  • Troubleshoot and resolve incidents related to e-commerce platform functionality, including order processing and payment gateway integration.
  • Manage and monitor batch jobs, ensuring timely and successful execution.
  • Perform performance tuning and optimization of the e-commerce platform.
  • Collaborate with development, infrastructure, and business teams to resolve complex issues.
  • Document support procedures, troubleshooting steps, and incident resolutions.
  • Participate in on-call rotation as needed.

Required Qualifications:

  • 3-5 years of experience in application support or technical support roles.
  • 2 years of hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms.
  • Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills.
  • Basic knowledge of Linux/Unix systems and command-line operations.
  • Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers).
  • Experience with monitoring tools such as AppDynamics, Dynatrace, or similar APM solutions.
  • Must have Web Commerce Application Support experience.
  • Experience in supporting (L2) e-commerce platforms (WCS 8.x) and enterprise applications.
  • Experience in order processing, payment gateway integration, batch job monitoring, and performance optimization.

Additional Information:

  • This is an onsite position located in Springfield, MO.
  • The duration is for 6+ months.

Special Requirements

Onsite

Compensation & Location

Salary: $70,000 – $100,000 per year (Estimated)

Location: Springfield, MO

Recruiter / Company – Contact Information

Recruiter / Employer: KK Software Associates

Email: aj485@gmail.com

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