Job ID: JOB_ID_3563
Job Overview
We are seeking a Site Service Owner, also known as an IT Service Delivery Manager, to manage end-to-end IT services at our Raritan, NJ manufacturing site. This is a hybrid role offering both Full-Time and Contract employment types, with options for C2C and W2.
Key Responsibilities
- Own and ensure the availability of IT services and provide onsite support at the MLL site.
- Partner with the client Technology Services and Global MLL teams using JIRA to initiate, document, and deliver onsite IT projects.
- Manage and approve IT changes through a controlled change management process, securing necessary maintenance windows and conducting thorough onsite testing.
- Attend and support Command Center calls for critical Priority 1 and 2 incidents impacting the site.
- Coordinate with local vendors, manage site assets, and ensure effective capacity planning for local IT services.
Required Skills and Qualifications
- Proven experience with ITIL practices, including incident management, problem management, change management, and Service Level Agreement (SLA) management.
- Strong vendor coordination and stakeholder liaison capabilities.
- Proficiency with ITSM tools such as ServiceNow and other monitoring and ticketing systems.
- Expertise in incident escalation procedures and disaster recovery planning.
- Experience with hybrid worksite IT models and endpoint management solutions.
- ITIL Foundation certification is preferred.
Preferred Qualifications
- Experience in a manufacturing IT environment.
- Familiarity with specific MLL site IT infrastructure.
- Advanced ITIL certifications (e.g., Practitioner, Expert).
- Experience with project management methodologies.
Employment Details
- Location: Raritan, NJ (Hybrid)
- Employment Type: Full-Time / Contract (C2C/W2)
- Year: 2026
This role is ideal for an experienced IT Service Delivery Manager who can ensure seamless IT operations and support for a critical manufacturing site. If you have a strong background in ITIL, vendor management, and stakeholder communication, we encourage you to apply.
Special Requirements
Prefer Candidates local to New Jersey / New York Area
Compensation & Location
Salary: $60 – $85 per year (Estimated)
Location: Raritan, NJ
Recruiter / Company – Contact Information
Recruiter / Employer: Quantum World Technologies
Email: ajeet.s@quantumworldit.com
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