Job ID: JOB_ID_880
Role Overview
The Senior Platform Support Specialist (Sr. Manager Platform Engineer) is a critical hybrid role based in Malvern, PA, designed for a seasoned professional who excels at the intersection of infrastructure architecture and high-level technical support. This position is not a standard AWS DevOps role; rather, it focuses on the robust management and optimization of Windows-based enterprise platforms and Azure Virtual Desktop (AVD) environments. As a Senior Manager level contributor, you will be responsible for Tier 2 and Tier 3 support, ensuring that the organization’s endpoint ecosystem—comprising Windows 10 and Windows 11—is performing at peak efficiency. The role demands a proactive approach to platform stability, security, and user experience, requiring a candidate who can balance immediate troubleshooting needs with long-term strategic engineering goals.
Key Responsibilities and Technical Depth
- Windows Enterprise Ecosystem: You will lead the architecture, performance tuning, and advanced troubleshooting for Windows 10/11 environments. This includes supporting M365 applications such as Outlook, Teams, and OneDrive, as well as critical line-of-business applications.
- Directory and Policy Management: Expertise in Active Directory (AD) and Entra ID is paramount. You will design and implement RBAC, Conditional Access, and MFA strategies. Modern policy management via Microsoft Intune and traditional GPO design are core components of this role.
- Azure Virtual Desktop (AVD) Mastery: A significant portion of this role involves managing AVD host pools, multi-session Windows environments, and image pipelines (SIG). You will utilize FSLogix profile containers and implement scaling plans to optimize resource usage.
- Security and Compliance: You will oversee the deployment and management of Microsoft Defender for Endpoint (AV/EDR), ASR rules, and BitLocker. Managing patch and update rings through rollout gating metrics is essential for maintaining a secure posture.
- Automation and Infrastructure as Code: Leveraging PowerShell for baselines, health checks, and diagnostics is a daily requirement. Experience with ARM templates, Bicep, or Terraform for AVD automation is highly valued.
- Networking and Connectivity: You must possess a deep understanding of DNS, DHCP, VPN, and certificate/TLS management to diagnose end-to-end connectivity issues for both physical and virtual endpoints.
Operational Excellence and Requirements
In this role, you are expected to drive KPI-driven operations. This involves monitoring incident rates, managing backlogs, and assessing application impact across the enterprise. You will act as a bridge between engineering and support, ensuring that platform changes are implemented seamlessly and that the user experience remains uninterrupted. The hybrid model requires presence in Malvern, PA, making local or near-by state residency a requirement. Candidates must possess a valid Driver’s License and, if not a US Citizen, must provide a Passport (PP) number as part of the mandatory screening process. This is a long-term project offering the opportunity to shape the future of the client’s digital workplace through automation and modern endpoint management practices. You will be expected to contribute to runbooks for sign-out, disconnect, and restart scenarios, ensuring that the AVD environment remains highly available and performant for all global users.
Special Requirements
NEED LOCALS or NEAR BY STATES ONLY with DL; PP number is Mandatory (if not USC); Visa Type: ANY; Hybrid work mode.
Compensation & Location
Salary: $155,000 – $195,000 per year (Estimated)
Location: Malvern, PA
Recruiter / Company – Contact Information
Recruiter / Employer: Bridgetown Consulting Group INC
Email: saichandu@bcgnj.com
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