Job ID: JOB_ID_1749
Position Summary: GCP Agentic Platform Support Lead
The GCP Agentic Platform Support Lead is a critical role responsible for establishing the foundation and operational requirements for support on the Google Cloud Platform (GCP) Data & AI ecosystem. This position focuses on defining standards for platform health, managing complex incident resolutions, and executing routine maintenance to ensure the stability of mission-critical AI and data pipelines. You will be the primary technical point of contact for high-level stakeholders and external support teams.
Core Responsibilities and Deliverables
- SLA & Reliability Management: Establish frameworks for tracking key performance indicators such as Mean Time to Repair (MTTR) and Mean Time Between Failures (MTBF).
- Monitoring & Reporting: Develop and deploy advanced Cloud Logging and Monitoring reports to provide full visibility into platform operations.
- Cost Optimization: Monitor GCP billing anomalies, specifically focusing on BigQuery slot spikes, and implement tactical fixes to maintain budget adherence.
- Incident Response: Lead root cause analysis (RCA) for code-based failures, IAM errors, and configuration drifts. Manage tickets within ServiceNow or Jira.
- Operational Documentation: Build and maintain ‘Golden Path’ runbooks and comprehensive operations manuals in MS Word format.
- Batch Processing Oversight: Conduct reviews of overnight batch processing logs, including Cloud Composer and Dataflow, to ensure data integrity before business hours.
Technical Environment and Requirements
- GCP Expertise: Deep knowledge of Google Cloud Platform services including BigQuery, Cloud Composer, Dataflow, and IAM.
- Automation & Tooling: Experience with automated tracking of service uptime and GCP spend via Cloud Monitoring.
- Integration: Ability to act as a technical liaison with source system teams such as SAP and GIS.
- Enhancements: Manage a prioritized backlog of minor schema updates, ingestion schedule tweaks, and IAM modifications.
Strategic Impact
As the Support Lead, you will not only manage day-to-day operations but also set the strategic direction for platform reliability. By implementing automated health reporting and cost-tracking dashboards, you will empower stakeholders with the data needed to make informed decisions. This role requires a blend of deep technical expertise in cloud infrastructure and the leadership skills necessary to manage a high-pressure support environment in the New York utility sector.
Special Requirements
H1B Only, Local candidates from NY/NJ/PA only, Hybrid work mode, Long-term contract.
Compensation & Location
Salary: $185,000 – $235,000 per year (Estimated)
Location: New York, NY
Recruiter / Company – Contact Information
Email: pragatisharma.mbahr@gmail.com
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