NEWPosted 3 hours ago

Job ID: JOB_ID_5191

Job Description:

The ServiceNow Now Assist Specialist enables AI-powered automation across the ServiceNow platform by configuring and optimizing generative-AI features such as summarization, content generation, conversational intelligence, and AI-driven workflow automation. Now Assist uses ServiceNow s domain-specific LLMs and integrations like Azure OpenAI to enhance ITSM and Creator workflows.

Key Responsibilities:

  • Configure Now Assist skills such as incident/chat summarization and resolution note generation.
  • Implement AI-driven automation across ITSM and Creator using out-of-the-box and custom skills.
  • Build and optimize multi-skill AI Agents for end-to-end automation workflows.
  • Enable conversational self-service using Virtual Agent and NLU.
  • Collaborate with stakeholders to translate business requirements into AI-enabled solutions.

Required Skills:

  • Experience with ServiceNow modules (ITSM, Integration, flow designer, catalog items etc).
  • Hands-on knowledge of Now Assist features: summarization, content creation, sentiment analysis, conversational AI.
  • Familiarity with AI Agents and text-to-flow/code automation.
  • Strong business analysis and workflow-design skills.
  • Role Descriptions: SNOW AI initiative| Now Assist- ITSM| SPM IRM
  • Essential Skills: Experience with ServiceNow modules (ITSM| Integration| flow designer| catalog items etc). Hands on knowledge of Now Assist features summarization| content creation| sentiment analysis| conversational AI. Familiarity with AI Agents and text to flowcode automation. Strong business analysis and workflow design skills.

Compensation & Location

Salary: $146,250 – $156,000 per year (Estimated)

Location: Atlanta, GA

Recruiter / Company – Contact Information

Email: usjobs@nvoids.com

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