Job ID: JOB_ID_4895
Job Overview
We are seeking a skilled ServiceNow Business Analyst/Developer with a strong background in IT business analysis and ServiceNow configuration. The ideal candidate will have a minimum of three (3) years of experience in performing IT business analysis activities, including at least two (2) engagements of similar complexity. This role requires a deep understanding of ServiceNow workflows, particularly those related to identity and access management, onboarding/offboarding, and security processes.
Key Responsibilities
- Business Analysis & Requirement Gathering: Conduct requirement gathering activities with business units, ITD technical teams, and IAM stakeholders. Facilitate working sessions to document functional and technical requirements. Translate business requirements into detailed process flows.
- ServiceNow Workflow Design & Configuration: Design and configure IAM-related workflows within ServiceNow, including access requests, approvals, and lifecycle events. Develop and configure ServiceNow forms, catalog items, approval chains, notifications, and workflow logic. Utilize ServiceNow tools to implement approved processes. Ensure workflows align with IAM standards and security requirements.
- Integration & Coordination Support: Coordinate with IAM technical resources to align ServiceNow workflows with Microsoft Entra ID, Active Directory, and Adaxes. Collaborate with ITSM, security, and application teams to ensure seamless workflow execution.
- Testing, Implementation, and Optimization: Support user acceptance testing (UAT) of developed ServiceNow workflows. Troubleshoot workflow issues and implement fixes/enhancements. Assist with production deployment and support.
- Reporting & Documentation: Develop and maintain documentation for ServiceNow configurations, workflows, and related processes. Provide clear implementation and operational documentation for State staff. Participate in knowledge transfer activities to ensure workflows can be maintained by internal teams. Deliver written reports, status updates, and documentation as required by the IAM Program Manager.
Required Qualifications
- Minimum of five (5) years of experience in performing IT business analysis activities, including requirements gathering, documentation, validation, and implementation for IT.
- Minimum of three (3) years of hands-on experience designing, configuring, and implementing workflows within ServiceNow.
- Minimum of two (2) years of experience supporting workflows related to identity and access requests.
- Minimum of two (2) years of experience integrating systems such as Adaxes, Microsoft Entra ID, and Active Directory with ServiceNow.
- Demonstrate strong written and verbal communication skills, with at least three (3) years of experience producing functional specifications, process flows, and configuration documentation.
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Certified Implementation Specialist (CIS) certification.
Additional Information
This is a remote position. The ideal candidate is immediately available and can provide a two-week notice.
Special Requirements
Must have CSA and CIS certification. Remote. Immediate availability. Notice Period: 2 weeks.
Compensation & Location
Salary: $100,000 – $140,000 per year (Estimated)
Location: Baltimore, MD
Recruiter / Company – Contact Information
Email: david@riusolutions.com
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