Job ID: JOB_ID_10837
Job Overview:
We are seeking an experienced Oracle JDE World Consultant to join our team for an onsite position in Atlanta, GA. The ideal candidate will have extensive experience in JDE WorldSoft, AS400 operations, and production support. This role involves ensuring the day-to-day stability of JDE World applications, monitoring alerts, triaging issues, and performing root cause analysis.
Key Responsibilities:
- Own day-to-day stability of JDE World applications on IBM i / AS/400 (Tier 0/Tier 1).
- Monitor PROD alerts, jobs, and interfaces; triage issues, restore service fast, and escalate critical alerts per SOP.
- Provide on call support, handle incident intake, impact assessment, and customer communications until closure.
- Perform root cause analysis (RCA) for Sev 1/Sev 2 incidents; implement permanent fixes and preventive controls.
- Support change windows/outages/maintenance, validate post deploy health, and ensure rollback readiness.
- Maintain and execute operational runbooks, escalation paths, and first hour checklists.
- Track and close related incidents/problems, coordinating with infra, network, DB, and downstream application teams.
- Produce and distribute daily/weekly/monthly operational reports/dashboards (incidents, trends, SLAs).
Technical Skills:
- Strong hands-on with IBM i (AS/400) operations and tooling.
- Ability to analyze and fix issues using CLLE, RPGLE, SQLRPGLE; validate data with SQL400.
- Experience supporting JDE World modules (Supply Chain/Finance) in production, including job streams, batch runs, and integrations.
- Familiarity with API/interface checks (e.g., Postman/SOAP UI when relevant to JDE integrations).
- Comfortable reading logs, job spool files, and system messages to isolate faults quickly.
Process & Governance:
- Work within ITSM processes (e.g., ServiceNow) for Incidents/Problems/Changes; keep tickets current and accurate.
- Document RCA, resolution steps, KB articles, and keep SOPs up to date.
- Contribute to alert tuning and thresholds to reduce noise and improve MTTR.
- Support Agile/Scrum ceremonies as needed for production backlog and problem tickets.
Required Competencies:
- 10+ years of experience required.
- JDE WorldSoft A7.3 or onwards versions (Mandatory).
- JDE World – SVR, DW, VO, PO, UDC, DD, WW, RDA, FDA, SDA (Mandatory).
- Oracle JDE Functional: WMS, SnD, Finance (advantages).
- AS400 – DB2/400, SQL/400, SQLRPGLE, RPG, RPGLE. CLLE, CL (Mandatory).
- Tools: ALDON, HAWKEYE, DBU, UCT, JIRA, ServiceNow.
Good-to-Have:
- JDE product, WMS or PKMS experience.
This is an onsite position only, with no remote option.
Special Requirements
Onsite Only
Compensation & Location
Salary: $100,000 – $150,000 per year (Estimated)
Location: Atlanta, GA
Recruiter / Company – Contact Information
Recruiter / Employer: Hallmark Global Technologies, Inc.
Email: khizer@hgtechinc.net
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