NEWPosted 3 hours ago

Job ID: JOB_ID_8453

Job Summary:

We are seeking a highly experienced Solution Architect with a strong focus on Contact Center technologies, AWS Cloud, and Microservices Architecture. The ideal candidate will be responsible for designing high-level and low-level design documents, leading technical discussions, and ensuring the successful implementation of scalable and robust solutions. This is an onsite position in Austin, TX, requiring 10+ years of relevant experience.

Key Responsibilities:

  • Design and develop High-Level Design (HLD) and Low-Level Design (LLD) documents for contact center solutions.
  • Provide architectural guidance and technical leadership for AWS Cloud initiatives.
  • Architect and implement Microservices-based solutions, ensuring scalability and resilience.
  • Leverage expertise in Contact Center Technologies (e.g., IVR, Omnichannel) to design effective customer engagement platforms.
  • Utilize proficiency in Java & Spring Boot for backend development and integration.
  • Implement event-driven systems using Kafka for real-time data processing and communication.
  • Work with Kubernetes and containerization technologies for efficient deployment and management.
  • Apply a strong understanding of Distributed Systems principles to design fault-tolerant applications.
  • Integrate with CRM & Service Management platforms to enhance customer service workflows.
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions.
  • Mentor junior team members and promote best practices in architecture and development.
  • Ensure solutions adhere to enterprise standards and security best practices.

Required Skills and Experience:

  • 10+ years of experience in Solution Architecture or related technical leadership roles.
  • Strong hands-on experience with AWS Cloud services.
  • Expertise in Microservices Architecture design and implementation.
  • In-depth knowledge of Contact Center Technologies (IVR, Omnichannel, etc.).
  • Proficiency in Java & Spring Boot development.
  • Experience with Kafka for building event-driven systems.
  • Knowledge of Kubernetes and containerization (Docker).
  • Strong understanding of Distributed Systems concepts.
  • Experience with CRM & Service Management platforms.
  • Proven ability to create HLD & LLD documents.
  • Excellent communication, presentation, and stakeholder management skills.

Preferred Skills:

  • Experience in designing and implementing large-scale enterprise systems.
  • Exposure to Contact Center integrations with platforms like Genesys, Amazon Connect, etc.
  • Knowledge of DevOps principles and CI/CD pipelines.

Special Requirements

Onsite

Compensation & Location

Salary: $120,000 – $160,000 per year (Estimated)

Location: Austin, TX

Recruiter / Company – Contact Information

Email: attanaik@mrtechnosoft.com

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